FAQ
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Payment Issues
Q: I already paid, but the booking is not confirmed.
A: Many real users report that even after the payment is deducted, the booking status does not update immediately, causing uncertainty about whether the ticket was successfully issued.
Q: My money was deducted, but I still cannot see my ticket.
A: This issue often happens when the system processing is delayed or the connection with the payment gateway fails temporarily.
Q: Why didn’t I receive a confirmation email after payment?
A: Real users frequently complain that they never receive confirmation emails due to spam filtering or an automatic email delivery failure.
Q: I booked twice because the system seemed stuck, and I was charged two times.
A: Some users experience website freezing during checkout, leading them to click multiple times and accidentally being charged twice. Clear payment status notifications are essential.
Ticket Confirmation Problems
Q: I booked successfully, but I cannot find my ticket in the system.
A: Many users face delays where tickets do not appear immediately after booking, making them unsure if the reservation was completed.
Q: Why is there no QR code provided for boarding?
A: Some bus operators still rely on booking reference numbers instead of QR codes, which confuses passengers about what they need to show when boarding.
Q: Do I need to print my ticket, or can I use my phone?
A: This is a very common question because policies differ by operator — some require printed tickets while others accept mobile tickets.
Q: What should I do if I lose my ticket?
A: If users lose their booking reference, they often need to contact customer support or request a reissue via email.
Refund & Reschedule Issues
Q: Can I change the travel date if I booked the wrong one?
A: Many real users report difficulties changing travel dates online, as some systems require contacting staff instead of allowing self-service changes.
Q: Will I get my money back if I cancel my ticket?
A: Refund conditions are one of the biggest pain points, since many operators have strict 'non-refundable' policies that are not clearly visible during booking.
Q: Why do some websites not allow refunds at all?
A: Promotional fares or certain routes are often non-refundable, and users frequently complain they were not properly informed before purchase.
Service Mismatch Issues
Q: The website said the bus has a toilet, but the real bus did not.
A: Real passengers have filed complaints that amenities advertised online do not always match the actual bus service provided.
Q: The bus was late even though the website confirmed the schedule.
A: Many users experience delays or cancellations where the online system does not reflect real-time operational changes.
Q: The seat I selected online was not the one I got on the bus.
A: Some users report seat assignment mismatches because online seat selection does not always align with on-site staff handling.
Q: I booked a VIP bus, but the bus provided was not VIP.
A: There are real cases where bus operators substitute vehicles, causing service quality to differ from what customers originally booked.
Note: If you have any further questions or need assistance, please contact our customer service via the Contact Us page.